Terms of Service

Last updated: 9/17/2025

Welcome to Akazuba Florist

These Terms of Service ("Terms") govern your use of our website and services. By accessing or using Akazuba Florist, you agree to be bound by these Terms.

Our Services

Akazuba Florist provides:

  • Premium floral arrangements and bouquets
  • Wedding and special event flowers
  • Fresh flower delivery services
  • Online ordering and payment processing
  • Customer support and consultation

Orders and Payment

Order Processing

  • All orders are subject to availability
  • We reserve the right to refuse or cancel orders
  • Order confirmation will be sent via email
  • Payment must be completed before order processing

Payment Methods

We accept payments through:

  • Mobile Money (MOMO)
  • Bank transfers (BK)
  • Cash on delivery (where available)

Delivery Policy

🎉 Free Delivery

We offer free delivery on all orders within our service areas.

  • Delivery times may vary based on location and order volume
  • We will contact you to confirm delivery details
  • Someone must be available to receive the delivery
  • We are not responsible for delays due to weather or circumstances beyond our control

Privacy and Data Protection

We are committed to protecting your privacy:

  • We collect only necessary information to process your orders
  • Your personal information is never shared with third parties
  • We use secure payment processing systems
  • You can request to view or delete your data at any time

Customer Responsibilities

As a customer, you agree to:

  • Provide accurate and complete information
  • Use our services only for lawful purposes
  • Respect our intellectual property rights
  • Not attempt to interfere with our website or services
  • Contact us promptly if you have any issues with your order

Limitation of Liability

Akazuba Florist shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

Our total liability shall not exceed the amount paid for the specific order in question.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

Your continued use of our services after changes constitutes acceptance of the new Terms.

Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: info.akazubaflorist@gmail.com

Phone: +250 784 586 110

Address: Kigali, Rwanda