Terms of Service
Last updated: 9/17/2025
Welcome to Akazuba Florist
These Terms of Service ("Terms") govern your use of our website and services. By accessing or using Akazuba Florist, you agree to be bound by these Terms.
Our Services
Akazuba Florist provides:
- Premium floral arrangements and bouquets
- Wedding and special event flowers
- Fresh flower delivery services
- Online ordering and payment processing
- Customer support and consultation
Orders and Payment
Order Processing
- All orders are subject to availability
- We reserve the right to refuse or cancel orders
- Order confirmation will be sent via email
- Payment must be completed before order processing
Payment Methods
We accept payments through:
- Mobile Money (MOMO)
- Bank transfers (BK)
- Cash on delivery (where available)
Delivery Policy
🎉 Free Delivery
We offer free delivery on all orders within our service areas.
- Delivery times may vary based on location and order volume
- We will contact you to confirm delivery details
- Someone must be available to receive the delivery
- We are not responsible for delays due to weather or circumstances beyond our control
Privacy and Data Protection
We are committed to protecting your privacy:
- We collect only necessary information to process your orders
- Your personal information is never shared with third parties
- We use secure payment processing systems
- You can request to view or delete your data at any time
Customer Responsibilities
As a customer, you agree to:
- Provide accurate and complete information
- Use our services only for lawful purposes
- Respect our intellectual property rights
- Not attempt to interfere with our website or services
- Contact us promptly if you have any issues with your order
Limitation of Liability
Akazuba Florist shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.
Our total liability shall not exceed the amount paid for the specific order in question.
Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.
Your continued use of our services after changes constitutes acceptance of the new Terms.
Contact Us
If you have any questions about these Terms of Service, please contact us:
Email: info.akazubaflorist@gmail.com
Phone: +250 784 586 110
Address: Kigali, Rwanda