Delivery Information
Everything you need to know about our delivery service
🎉 Free Delivery Everywhere!
No delivery fees on any order, regardless of location or amount
Delivery Areas
Primary Service Areas
- Kigali City and surrounding areas
- Gasabo District
- Kicukiro District
- Nyarugenge District
Extended Areas
- Kigali suburbs
- Nearby towns and villages
- Special event locations
Don't see your area? Contact us to check if we can deliver to your location.
Delivery Times
Standard Delivery
- Same-day delivery (orders placed before 2 PM)
- Next-day delivery (orders placed after 2 PM)
- Delivery hours: 8 AM - 6 PM
Express Delivery
- 2-4 hour delivery (subject to availability)
- Available for urgent orders
- Additional charges may apply
How It Works
Place Your Order
Browse our collection and add items to your cart
Order Confirmation
Receive email confirmation with order details
Preparation
We carefully prepare your fresh flowers
Delivery
Your order is delivered fresh to your door
Delivery Requirements
What We Need
- Complete and accurate delivery address
- Contact phone number for delivery coordination
- Someone available to receive the delivery
- Clear access instructions if needed
Special Instructions
- Leave with neighbor (specify which neighbor)
- Leave at security gate
- Call before delivery
- Any specific timing requirements
Important Notes
Weather Conditions
Deliveries may be delayed during severe weather conditions. We'll contact you if there are any delays.
Failed Deliveries
If we can't deliver, we'll attempt to contact you and arrange a new delivery time.
Quality Guarantee
All flowers are delivered fresh. If you're not satisfied, contact us within 24 hours.
Special Events
For weddings and special events, we recommend placing orders at least 3 days in advance.
Need Help with Delivery?
Our delivery team is here to help ensure your flowers arrive perfectly.